State Farm® Insurance Agent Lucas Grounds

"When life hands you Lemons be grateful if you have Lucas Grounds as your State Farm Agent! Going on run of unfortunate events and his office staff has been a blessing to me and my family! Every step of the way someone from his office has checked on me to make sure things are taken care of! Can’t imagine and agent doing any more than this team of incredible people have done for me"

"I cannot say enough how helpful John was with Lucas Grounds State Farm. This was my first time to purchase auto insurance and John did an exceptional job of explaining each step of the process, educating em on my options, and then letting me choose what was best for me. I was in the process of buy a new car and he was incredibly flexible while we waited on the company to get the car ready and even called me on a Saturday to check in. Truly incredible customer service!!!"

"WORLD CLASS! Lucas and his team are responsive, proactive, & genuinely kind. He’s been amazing to work with when a claim has been needed….which has occurred numerous times. Of note, I totaled one of my cars hitting a deer. His primary focus was my health. Once I assured him I was okay he took all the stress away from a stressful situation. Without me even instigating the process he made sure my car was towed from the site and I had a check from State Farm within a week. Simply outstanding. Recommend with highest praise."

"Lucas and his crew are a great team. They place a priority on customer service and it shows in everything they do. They communication extremely well. Our onboarding process was a breeze. Lucas makes you feel more like a friend than a customer. He is thoughtful, considerate, and kind. We can rest easy knowing he will take care of us during difficult times."

"John Srader at Lucas Grounds State Farm made getting a life insurance policy the best decision and easiest process I have ever been apart of. His service was top tier and he built the policy around my wants and needs. I couldn’t have asked for anything more. I highly recommend John! This is a great branch with great people."

"John at Lucas Grounds State Farm has been incredibly helpful for mine and my families needs. He was able to provide us with the insurance we were seeking for home, auto, and life. He ensured we had sufficient coverage while providing a balance to our budget needs. John is a subject matter expert and has provided excellent customer service. His timely responses and getting back to me when he says he will has earned my business and my respect. He also met us where we were at and respected our knowledge while educating us in a manner that was very helpful. Thanks to John and the whole Lucas Grounds State Farm team."

"I have been a customer at Lucas Grounds’ office for several years now, but I had never had a need to file an insurance claim with them until recently, when someone ran a red light and t-boned my car at high speed. Unfortunately, Lucas Grounds’ office has not been easy to work with. For example, they were somewhat slow to initiate contact with me after I filed my claim online. I eventually called them myself, but had an hour long conversation with a receptionist who was not able to answer questions about my insurance policy, how the insurance claim process works, etc. Nearly two weeks after my wreck, someone at their office who works in claims did call me, but he similarly didn’t have answers to several of my questions about the claims process. He was also condescending toward me and called me “son”… and I’m neither his child nor a young person who would warrant that label. Lucas Grounds himself did call me, and we had a nice conversation, but it is difficult to correspond directly with him; the only way to do so seems to be through a form on his website, and he seems to prefer to have other employees do most of the interactions with customers. Having (unfortunately) been in wrecks at earlier times of my life, and having worked with some really stellar State Farm offices in other states, I feel like I have some perspective on this issue. I can certainly say that Lucas Grounds’ office is not the one you want to be stuck working with when you are going through a crisis, at least at this point in time. It is possible the staff is just very new and hasn’t been fully trained, and I genuinely wish them the best. At any rate, I hope going forward that they remember that a little respect and kindness toward customers can go a long way."

"This is the best insurance agency I’ve ever been with. Anytime I have a question or need to add or change something on my policy they help me right away and never with any problems. Everyone is super friendly and they even called me just to wish me a happy birthday!! I love Lucas grounds State Farm. That you to everyone that works their!!! Y’all are amazing🥳"