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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Luke Guevara

November 16, 2024

5  out of  5
rating by Luke Guevara
"I got a new car, gave them a call and had insurance cards in a few minutes. Grateful for this crew!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Glad to have a ROCKSTAR insured at our agency!"
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Jasmine Wade

November 14, 2024

5  out of  5
rating by Jasmine Wade
"I had been shopping for insurance for well over a month and just when I had lost all hope. I received a very pleasant text from Arianna! She was able to provide me what I was looking for and well under what I had been quoted from other companies. She was very patient with me and allowed me to ask all the questions. There were no hidden fees and I felt like she valued my time which was huge. Big thank you!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Daniel Dunlap

November 7, 2024

5  out of  5
rating by Daniel Dunlap
"Getting insurance switched was fast and easy."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Kim Dowland

October 30, 2024

5  out of  5
rating by Kim Dowland
"Arianna was a great help!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Arianna was able to assist you. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback!"
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seth alexander

October 29, 2024

5  out of  5
rating by seth alexander
"Lucas Grounds is a great local State Farm agency, John was very helpful in protecting my investments."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that John was able to assist you in protecting what matters most to you. Your support means a lot to us, and we're here whenever you need help in the future!"
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Julie Guevara

October 27, 2024

5  out of  5
rating by Julie Guevara
"Sarah Wright at State Farm is amazing! We highly recommend her!"
We responded:
"Thank you so much for your wonderful review! We’re so glad to hear that Sarah Wright has made such a positive impact on your experience. She truly cares about her clients and works hard to provide the best service possible. Your recommendation means the world to us! If you ever need anything, don’t hesitate to reach out."
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Regan Baade

October 24, 2024

5  out of  5
rating by Regan Baade
"John has been super helpful with all of our insurance needs!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that John has been able to assist you with all your insurance needs. Our team is committed to providing excellent service, and it’s great to know that we’ve made a positive impact. If you have any more questions or need further assistance, don’t hesitate to reach out!"
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Sean C

October 22, 2024

5  out of  5
rating by Sean C
"John was really helpful and informative"
We responded:
"Thank you for your feedback! We're delighted to hear that John was helpful and informative during your visit. Our team is dedicated to providing the best service possible, and it’s great to know that we met your expectations. If you have any further questions or need assistance, feel free to reach out anytime!"
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Lyla Elrod

October 17, 2024

5  out of  5
rating by Lyla Elrod
"John Srader was very helpful and answered every question we had politely. I would definitely recommend these people to friends and family!"
We responded:
"Thank you for your kind words! We're so glad to hear that John Srader provided you with helpful and polite service. Your recommendation means a lot to us, and we truly appreciate your support. If you have any more questions or need assistance in the future, please don’t hesitate to reach out!"
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Kayley Tyler

October 13, 2024

5  out of  5
rating by Kayley Tyler
"I absolutely love dealing with Melissa. If I have any questions or any problems she always has an answer and if she doesn’t she is quick to get back to me. She does an amazing job on explaining everything. 10/10 would definitely recommend!"
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that Melissa has been such a great resource for you. Her dedication to providing clear answers and support is truly commendable. We appreciate your recommendation and are here for you anytime you need assistance. Thank you for being a valued part of our community!"
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David Wright

October 13, 2024

5  out of  5
rating by David Wright
"The team is super friendly and helpful - it’s evident they care about customer service and caring for people. Lucas is fantastic, he doesn’t just sell insurance, he cares about people. Office doesn’t feel like part of one of the biggest insurance companies, but super personal because of the approach of Lucas and his staff."
We responded:
"Thank you for your wonderful review! We’re so glad to hear that you felt the personal touch from our team. We strive to create a friendly and caring environment for our clients, and it’s rewarding to know that our efforts are making a difference. Your support means a lot to us, and we’re here for you whenever you need assistance!"
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Kelsey Schulz

October 10, 2024

5  out of  5
rating by Kelsey Schulz
"Great costumer service!"
We responded:
"Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our team. Your satisfaction is our top priority, and we look forward to serving you again in the future!"
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Debbie

October 10, 2024

5  out of  5
rating by Debbie
"I am so grateful that I have followed Melissa Gass to Lucas Grounds office. She is so kind and really cares about her clients. She explains the insurance plans clearly and gives an accurate account of what the cost & coverage will be."
We responded:
"Thank you so much for your wonderful review! Melissa truly goes above and beyond to ensure everyone understands their insurance options clearly. Your trust in us means a lot, and we’re here to support you every step of the way. If you have any questions or need further assistance, please don’t hesitate to reach out!"
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Summer Manley

October 10, 2024

5  out of  5
rating by Summer Manley
"We are new to the area and met with Lucas in an impromptu meeting. He was extremely welcoming and is a proud supporter of the community."
We responded:
"Thank you so much for your kind words! We pride ourselves on being part of this wonderful community, and it's great to know that our efforts to be welcoming are appreciated. If you have any questions or need assistance as you settle in, please don't hesitate to reach out. Welcome to the area!"
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Steve Greene

October 9, 2024

5  out of  5
rating by Steve Greene
"We recently submitted a claim for hailstorm damage to our roof. After our initial visit from an adjuster, we were unable to reach our adjuster or our assigned State Farm Claim Rep. After weeks of trying to contact them to no avail, I called the Lucas Ground office and reached Melissa Gass. From the moment Melissa began to help us, our potentially bad experience began to dissipate. She tracked our claim through the State Farm system until she got returned phone calls and answers to our previously unanswered questions. She then followed up to make sure that we got payment checks in a reasonable time. Thank you, Melissa, for guiding and pushing our claim through to completion! You're the best!"
We responded:
"Steve thank you so much for the kind words about Melissa. She does an incredible job with taking care of our customers. She takes great pride in solving problems and assisting getting to a solution. Thank you for choosing our agency! We look forward to our continuing to serve you!"
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Felisha Williams

October 2, 2024

5  out of  5
rating by Felisha Williams
"Worked with John for new insurance on my vehicle. He went above and beyond to help me in a timely manner and answered any questions I had. Highly recommend using State Farm - Lucas Grounds for any insurance needs. Thanks again, John."
We responded:
"Thank you for sharing your positive experience with John at our office. We appreciate your kind words and recommendation. We will be sure to pass on your gratitude to John for his exceptional service. If you have any further questions or need assistance in the future, feel free to reach out. We're here to help!"
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Gerrod Forquer

September 26, 2024

5  out of  5
rating by Gerrod Forquer
"John Srader was extremely accommodating in working with my schedule even after typical business hours, he had answers to all of my insurance policy questions, if he did not have an answer he found it very very quickly. Communication was extremely timely and not overbearing or intruding to my work/family schedule his due diligence was greatly appreciated in helping me find a policy that worked best for me even after changing things several times! Thanks again John!"
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rhonda earp

September 24, 2024

5  out of  5
rating by rhonda earp
"Arianna was a pleasure to work with. She answered all my questions and made switching easy."
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Quen Pierson

September 24, 2024

5  out of  5
rating by Quen Pierson
"Great customer service! Answered all of my questions."
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Jacob Freyman

September 17, 2024

5  out of  5
rating by Jacob Freyman
"Great service!"
We responded:
"Thank you Jacob! We are so appreciative of your business and kind words!"
Profile photo of Karrah Jiles

Karrah Jiles

September 17, 2024

5  out of  5
rating by Karrah Jiles
"When I was having complications swapping over my insurance, Lane with Lucas Grounds was amazing. He made all of the calls to straighten everything out and gathered the information I needed before promptly calling me back."
We responded:
"Thank you for your positive review! We're glad to hear that Lane went above and beyond to assist you with swapping over your insurance. We consistently see Lane make all the necessary calls, gather the required information, and promptly followed up with customers. We appreciate your feedback and will be sure to recognize Lane for his exceptional service."
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La Donna Pogue

September 14, 2024

5  out of  5
rating by La Donna Pogue
"Lucas helped me with my bronco insurance. Was very patient and understanding, even though I called 30 minutes before they closed. Great customer service, definitely will tell my friends and family."
We responded:
"Thank you so much for sharing your wonderful experience with our team. We are truly grateful for your kind words. It's fantastic to hear that we were not only able to help you with your Bronco insurance but also did so with patience and understanding. We take pride in providing top-notch customer service, and your feedback reaffirms that we are on the right track. We are thrilled that you had such a positive experience and appreciate your intention to share it with your friends and family. Word-of-mouth recommendations mean the world to us! If there's anything else we can assist you with in the future, please don't hesitate to reach out. We are here to help. We are truly grateful for your support."
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Billie Hall

September 9, 2024

5  out of  5
rating by Billie Hall
"After 27 years with Farmers and seeing my rates keep going up despite having zero claims, I decided to shop around. Lucas’s team was incredibly responsive—hands down the best in town. Their communication was great, with everything handled over email until I signed up, which gave me the time to think things over while they guided me through the process. So far, I’ve got nothing but good things to say about Lucas, and I’m happy I made the switch."
We responded:
"Thank you for taking the time to share your experience with us. We greatly appreciate your feedback. We understand how frustrating it can be when rates continue to increase without any claims. We are thrilled that you decided to shop around and found our team to be incredibly responsive and the best in town. Our goal is to provide exceptional service and make the insurance process as smooth as possible for our clients. We are delighted to hear that our communication, primarily through email, allowed you the time to carefully consider your options while we guided you through the process. Your satisfaction is our priority, and we are glad that you are happy with the switch. If there is anything else we can do to assist you in the future, please don't hesitate to reach out. We are here to help. Thank you again for choosing us as your insurance provider. We truly value your business."
Profile photo of Marie Guard

Marie Guard

September 6, 2024

5  out of  5
rating by Marie Guard
"Shopping for home and auto insurance is never fun, but when I called Lucas Grounds State Farm insurance office requesting a quote. We received a call back from them (Lane Witt) quickly. Lane promptly emailed us questions about our home and autos and had quotes ready for us in document form super quick. This made it very easy to make an informed decision and compare prices and coverages with other agencies we were considering. Communication throughout the process was quick, clear and pleasant. Thank you Lane, you were awesome, you made it easy! We are happy to be new customers with Lucas Grounds State Farm Insurance."
We responded:
"Thank you for taking the time to share your positive experience with our office, and for leaving such a kind review! We're thrilled to hear that Lane Witt provided you with excellent service and made the process of shopping for home and auto insurance easy and efficient. We understand that insurance shopping can be a daunting task, but Lane's prompt response and quick turnaround time in providing you with quotes in a document form truly exemplify our commitment to delivering exceptional customer service. We're glad to hear that Lane's communication throughout the process was quick, clear, and pleasant, making it easier for you to make an informed decision. We greatly appreciate your trust in Lucas Grounds State Farm Insurance, and we're delighted to have you as new customers. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you once again for choosing us, and we look forward to serving you in the future."
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Clint Pratt

August 22, 2024

5  out of  5
rating by Clint Pratt
"Both Lucas and John were incredibly helpful in answering my questions and helping me switch to State Farm. It is nice to work with people who truly care about their clients."
We responded:
"Thank you for sharing your experience! We're delighted to hear that we provided exceptional assistance in answering your questions and facilitating your switch to State Farm. We take pride in having a team that genuinely cares about our clients. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us"